We use bank-level security and HIPAA compliance to ensure your personal health information remains private and secure. Your trust is our foundation.
Our security measures meet and exceed industry standards for healthcare data protection
Full compliance with healthcare privacy regulations
Audited security controls and procedures
Bank-level encryption for all data transmission
Third-party verified privacy protection
Explore our multi-layered security approach that keeps your health information safe at every step
Your video calls, messages, and health records are encrypted from your device to ours.
We use AES-256 encryption, the same standard used by banks and government agencies. This means your data is scrambled into an unreadable format that only authorized systems can decode.
Private video consultations with no recording unless you explicitly consent.
Our video platform uses WebRTC with DTLS encryption. Calls are peer-to-peer when possible, and when servers are needed, they never store your video data.
Only authorized healthcare providers can access your information, and only what's necessary for your care.
We use role-based access controls and audit every interaction with your data. Providers must authenticate with multi-factor authentication and can only see information relevant to your care.
We believe in transparency. Here's what we do with your information in plain English.
Health Information: Medical history, symptoms, medications, and treatment records you share with your healthcare providers.
Personal Details: Name, date of birth, contact information, and insurance details needed for care coordination.
Technical Data: Device information and usage patterns to improve our platform's performance and security.
Important: We never collect information without your knowledge or sell your data to third parties.
Providing Care: Sharing relevant information with your chosen healthcare providers to deliver quality treatment.
Platform Improvement: Analyzing usage patterns to enhance security, reliability, and user experience.
Communication: Sending appointment reminders, health tips, and important platform updates.
Legal Compliance: Meeting healthcare regulations and responding to valid legal requests when required.
Access: Request a copy of all personal information we have about you.
Correction: Update or correct any inaccurate information in your records.
Deletion: Request removal of your data, subject to legal and medical record requirements.
Portability: Export your health records to share with other healthcare providers.
Control: Choose what information to share and with which providers.
Hear from patients who trust us with their most sensitive health information
Diabetes Patient
"I was worried about sharing my medical history online, but TeleCare's security explanations put me at ease. I feel more secure here than at some physical clinics."
Mental Health Patient
"Privacy is crucial for mental health care. Knowing my conversations are encrypted and never recorded without permission gives me the confidence to be open with my therapist."
Family Care Manager
"Managing my family's health records digitally seemed risky at first. But TeleCare's transparency about their security measures and my control over data sharing convinced me."
We believe in complete transparency about our security track record
In the unlikely event of a security incident, we commit to notifying affected users within 72 hours and providing clear information about what happened, what data was involved, and what steps we're taking to prevent future incidents.
Our privacy team is here to help with any concerns about your data protection
Direct line to our privacy team
Have specific questions about how your data is handled? Our certified privacy officer responds to all inquiries within 48 hours.
Contact Privacy TeamAlways available for urgent concerns
Need immediate help with privacy settings or have concerns about unauthorized access? Our support team is available around the clock.
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